Help and Support — Support
Life Journal Support: Life Journal Does Not Detect Dropbox / Day One
Day One Dropbox Life Journal Support Sync
What is the Issue: When you go into the Settings screen, the application does not recognize that Dropbox is installed (and by extension that Day One is available on Dropbox). Why does this happen: We have seen this happen when you have installed Dropbox from the Windows App Store. Due to the way that apps from the Windows App Store "virtualize" their data storage, Life Journal cannot find the info.json file (which should typically be in C:\Users\<YourWindowsUserName>\AppData\Local\Dropbox) that contains the location of your Dropbox folder. How to Fix This: Close Life Journal Make a backup of your Dropbox data Uninstall the...
Contacting Us & Support Requests
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Here's the best ways to contact us Questions about Beautiful Life Apps: email@example.com Support requests about Life Journal: firstname.lastname@example.org Support requests for all other apps: email@example.com Social Media: Facebook, Facebook Messenger (Chat), Twitter Submitting a support request: When submitting a support request, it helps if we have some additional information that would allow us to investigate the issue and revert with possible solutions quickly. To that end please provide the following information in your email to us (just copy/paste the template below in your email and fill it out): Operating System: (e.g. Windows 7 / 8 / 10) Application: (e.g. Life Journal) Application...
Life Journal Support: Some of my entry thumbnails are distorted
Life Journal Support Thumbnails
What is the Issue? Some customers have indicated that they see an issue with the thumbnails for an entry. The thumbnail looks distorted or completely black. This is typically associated with either a first time sync with Day One Classic data on Dropbox OR on a subsequent background sync event. It is typically observed when there are a lot of entries being synced. Note that your entry image is not damaged in any way - just the entry thumbnail image is distorted. Only a small percentage of thumbnails are affected. How can I fix this? Close Life Journal if it is running...