Help and Support — Thumbnails

What is the Issue? Some customers have indicated that they see an issue with the thumbnails for an entry. The thumbnail looks distorted or completely black. This is typically associated with either a first time sync with Day One Classic data on Dropbox OR on a subsequent background sync event. It is typically observed when there are a lot of entries being synced. Note that your entry image is not damaged in any way - just the entry thumbnail image is distorted. Only a small percentage of thumbnails are affected. How can I fix this? Close Life Journal if it is running...